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Key Student Information

Key Student Information

This page provides important information about studying with Open Colleges, including links to the Student Handbook and various student forms.

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/ Key Student Information

Important Information for Students

On this page you will find:

Importantly, this information covers all courses delivered by Open Colleges, including those courses delivered by Open Colleges on behalf of partner institutions.
 

Admissions, student agreement and enrolment form

Pre-Enrolment Information Procedure
To assist prospective students to make informed decisions, Open Colleges provides prospective students with  Course Information, General Study Information, and Access to an Education Advisor.

 

Student Agreement

Prior to commencing studies with Open Colleges each student accepts the terms of our Student Agreement. It outlines the important terms and conditions of your enrolment with Open Colleges.

 

Admissions and Enrolment Procedures
This provides you with information on the admissions and enrolment services provided to prospective students by Open Colleges.

 

Schedule of Administrative Fees
Some additional administrative services offered by Open Colleges incur a surcharge. This document specifies all the additional administrative fees.
 

Cancellation and Refund Policy and Procedure

This policy and procedure provides you with important information relating to the cancellation of studies and includes definitions for Special Considerations.

Student handbook

The Open Colleges Student Handbook is your guide to studying at Open Colleges. The Student Handbook provides lots of great information and advice about how to get the most out of your learning experience with Open Colleges. The Student Handbook is available in OpenSpace - our virtual campus. You can also access a copy of the Student Handbook here.

In addition to the Student Handbook, you should also be familiar with the OpenSpace Training Guide. The Training Guide is available in OpenSpace, however you can also access the Training Guide here.
 

Supporting you to succeed

Open Colleges is committed to supporting you to succeed in your studies. The following procedures outline the specific services available to you. A summary of these services is also available in the Student Handbook.

Learning Policy
This policy outlines our approach to supporting effective learning by Open Colleges' students.
 

Glossary of Terms
This provides you with key definitions of terms used at Open Colleges.
 

Academic Support Procedures
This provides you with information on the provision of advice relating assessment and course queries.
 

Learning Support Procedures
This provides you with information on the induction and orientation processes as well as learning support resources and specific support services provided to students that are 'at risk' of non-progression.
 

Peer Support Procedures
This provides you with information on how to engage with other learners during your experience with Open Colleges.
 

Student Administrative Support Procedures
This provides you with information on the range of administrative support services available from Open Colleges throughout your studies.


Student assessment procedures

Assessment is an important element of your learning experience with Open Colleges. We aim to develop assessments as an integrated part of your course. The following procedures provide important information about how assessment is conducted at Open Colleges. You will find specific information regarding the assessments in your course from your Course Overview.

Academic Conduct
This provides you with the standards of academic conduct when studying with Open Colleges. This defines what is considered to be plagiarism and cheating.
 

Assessment Procedures
This provides you with information on assessment submission requirements, grading, feedback, re-submission and extensions. You can also access information about assessment appeals.
 

Recognition of Prior Learning Procedures
This provides you with information on the processes required to apply for recognition of your prior studies or work experience towards your current course with Open Colleges.
 

Student Code of Conduct
This provides you with an outline of our expectations of students in terms of their academic work, engagement with others and use of Open Colleges' resources throughout their studies with Open Colleges
 

Assessment Records Procedures
This provides you with information about the provision of an Academic Transcript, Record of Assessment and Qualification to students.
 

Special Consideration

Open Colleges understands that some students may experience prolonged difficulties or disadvantage that may impact the ability to complete their course in relation to either medical, financial or personal difficulties. The Cancellation and Refund Policy and Procedure provides definitions for Special Consideration and the application procedures. You will find the Special Consideration Form in the Student Forms Section below.


Managing student complaints

While we hope that you have a challenging and rewarding learning experience with Open Colleges, we understand that sometimes we do not get things right. In these cases, we have developed important policies and procedures to manage student complaints. These are outlined below.

Student Complaints Policy
This provides you with information on the principles adopted by Open Colleges in the management of student complaints.
 

Student Complaints Procedures
This provides you with important information on the specific processes involved in submitting a complaint as well as information on how the complaint will be processed.


Studying with a disability or specific learning requirements

We are committed to ensuring equal opportunity for people with a disability or specific learning needs. We can adjust the learning and assessment approach for our courses, called Reasonable Adjustment, to meet the specific needs of learners. The following documents provide more information on Reasonable Adjustment:

Reasonable Adjustment Policy
This provides you with the principles of our approach to learners with a disability or specific learning needs
 

Reasonable Adjustment Procedures
This provides you with specific information about the specific situations requiring reasonable adjustment and the processes undertaken in Open Colleges to address these specific learning needs.
 

Student forms

During your studies, you may need to complete a range of forms. You can access these forms from the following links. These forms are also available in OpenSpace.

 

Marketing

Marketing Procedure
To attract prospective students Open Colleges undertakes a range of marketing activities. This procedure outlines the Marketing and Communication Division’s processes ensuring we provide accurate information about our products and services at all times.

Protecting your privacy

Open Colleges operates in accordance with the Privacy Act (1988). This means that Open Colleges actively protects the personal information of all students. You can find out more about our Privacy Policy by clicking here and read our Collection Statement by clicking here.

Disclaimer

Open Colleges Australia is an education development group specialising in online and distance learning vocational courses for adult learners. Open Colleges Australia owns Open Colleges Pty Ltd, Integrated Care and Management Training Pty Ltd and the College of Fashion Design Pty Ltd. Open Colleges Australia and its subsidiaries do not provide any university or school level courses, and are not in any way associated, affiliated or otherwise connected with Open Universities Australia, The Open University UK, or the South Australian or Queensland Open Access College.

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