Get a Free Course Guide
Get a Free Course Guide

Click on the links below to view our most frequently asked questions. If you still can't find what you're looking for, feel free to contact us.

  • How do I enrol?
    Open Colleges offers a range of payment options, from discounts for payment in full to interest-free quarterly payment plans. Call one of our Education Advisors on 000 800 100 9397 (India) or +61283185158 (International landline) for more information.
  • Will I receive a certificate?
    When you complete your course, you will receive a document which certifies you have successfully completed your studies. Depending on which course you enrol in, this could be a Certificate or a Professional Certificate.
  • How is online learning different from classroom-based courses offered by other education institutions like a college?
    With online learning, there are no classes to attend, so you can study whenever and wherever you want and fit your learning around your work and social commitments. Instead of attending classes, you read through your study materials in your own time, and then submit your assessments online. Completing your studies online will give you the same level of qualification that you would receive from a college.
  • What equipment do I require to study online?
    You'll need a computer, some basic software (like Microsoft Word) and an internet connection - that's it. Some of our courses require extra materials or specific software - like Digital Design, for example - but for the majority of our courses it is easy to get started. You will use our online portal for most of your course.
  • How do I pay for my course?
    Open Colleges offers a range of payment options, from discounts for payment in full to interest-free quarterly payment plans. Call one of our Education Advisors on 000 800 100 9397 (India) or +61283185158 (International landline) for more information.
  • Can I study with Open Colleges if I am currently in another country?
    Yes! Open Colleges has courses open to students from other countries. Please see the courses on offer.
  • What does Nationally Recognised Training mean?
    A nationally recognised course is part of the Australian Qualifications Framework (AQF). The AQF includes specific standards for courses at different levels. By studying a nationally recognised course, your qualification will be recognised by industry across Australia. Open Colleges delivers nationally recognised qualifications at Certificate and Diploma level. You can find out more information about nationally recognised training on our Qualifications page.
  • What currency do I use to pay my course fees?
    All fees are quoted and paid in Australian dollars ($AUD).
  • Is this qualification recognised internationally?
    Certificate and Diploma qualifications studied through Open Colleges are nationally recognised Australian qualifications.  Open Colleges’ short courses and skill builder courses are not nationally recognised.  Due to difference in qualifying standards between countries, it is not possible to have a universal equivalent that would be recognised for every country. Australian qualifications are highly regarded internationally so many countries recognize these qualifications. Your online qualification will hold the same value as a qualification gained at a campus.
  • What are the course fees?
    Course fees vary for each course depending on the qualification level. When you consult with your Education Advisor, they will explain the benefits of different courses and discuss the course fee and payment options. However, our course fees are publicly available and can be found in the EduPay portal accessible from the ‘enrol now’ button on the course page on our website.
  • Can this course be done completely online?
    Yes, your course can be completed 100% online. With online learning, there are no classrooms, no timetables and no deadlines and you are provided with a duration of the course. You are in control. You get your course content, submit your assessments and receive your grades through our online learning platform, OpenSpace, so you can study wherever you are. OpenSpace is also the place to go if you have any questions or need a bit of extra support – think of it as your online campus that has everything you need to study your course.
  • How long does it take to complete a course? Can I complete it in a sooner duration?
    The completion time for each course with Open Colleges varies. Check the course page on the Open Colleges website or have a look at your course guide to confirm the completion time for your specific course. If you want to complete your studies in a shorter time period, you can – however this is dependent on things like experience, skills and learning capability.
  • Can I use government assistance to pay for the course?
    Open Colleges does not provide government assistance for payment of fees and costs. Every country has unique policies in place for government assistance so students should contact local officials to determine if this option is available.
  • Do I need to come to Australia to complete this course?
    Students are not required to come to Australia to complete the course. With Open Colleges, you can complete the course 100% online entirely from your home in your own country.
  • What job opportunities will be available to me?
    Many of our courses are industry-recognised qualifications. So upon successfully completing the qualification, you will be ready to start a new career, go for that promotion or re-enter the workforce. Information on job outcomes are available on our course pages. To see some of the possible job outcomes, browse our dedicated Careers site for in-depth information on career pathways, salary and the employment outlook in your chosen field.
  • What support is available?

    When you enrol with Open Colleges, you will join a whole community of staff and students who can offer support whenever you need it. If you encounter a problem during your studies, you can pick up the phone or log into OpenSpace to contact our supportive student team. Here’s a rundown of what they can help you with:


    One of our Student Support Officers will get your enrolment sorted, make sure you receive any kits that come with your course and can give you a hand finding your way around OpenSpace if you require help.


    If you require support with an assessment or have a question related to the learning material, your Trainers and Assessors are available to give you guidance and feedback. They try to respond to all queries ASAP so you’ll never be left unassisted for long.


    Make an appointment through OpenSpace with our Learner Support team if you need a hand with the practical elements of studying with Open Colleges. Develop a study schedule and get help with language, literacy and numeracy, as well as academic writing and referencing to ensure you get the best results.


    Log into the student forum in OpenSpace to check in with other students on your course, share your experience and even find a study buddy.

  • Can I get practical experience by studying online?
    Many of our courses include practical training in the form of case studies, presentations and real life scenarios. Our goal is to assist you to be 100% job ready when you graduate from the course. Students will gain valuable experience to ensure they are completely prepared for their future.
  • What equipment do I require to study online?
    You will need a computer, some basic software (like MS Word) and an internet connection - that's it. Some of our courses require extra materials or specific software - like Graphic Design, for example - but for the majority of our courses it is easy to get started. Software and equipment requirements are listed in our course pages.
  • How difficult is it to study online?

    At Open Colleges we aim to ensure that you have the very best online study experience. Our online campus contains all your learning materials, lessons and assessments in one place. Here you can also talk to your trainers and assessors, as well as your fellow classmates.


    Studying online also means that you can take classes wherever and whenever you want, and our no deadline policy means that you don’t have set dates and times to hand anything in. As long as you get all your work done and handed in by the course end date, you can work your study around your life.


    As convenient as all this is, we do understand that your course can be challenging at times, and our Student Support Services are always here to help you stay on track and keep you motivated. Be sure to contact them whenever you feel like you need some extra help. Many students also find it beneficial to find a study buddy from their course to help keep them motivated. Our Trainers and Assessors are also committed to helping you understand the course material, and should you have any questions, you can always ask them for guidance.


  • How do I know if online learning is right for me?
    If you’re new to study, or haven’t studied in a long time, studying online is still suitable for you and almost everyone. All you need is access to a computer and an internet connection. We provide all of your learning materials, lessons and assessments via our online campus OpenSpace, so everything is ready for you in one place. OpenSpace also lets you talk to your Trainers and Assessors, as well as your fellow students – so you always have support when you need it. Also, if you have any administrative questions, need some help with managing your time or want some study tips, you can contact our helpful Student Support team.
  • Do you offer payment plans or payment support?
    Yes, with Open Colleges, you have the option to pay for your course in full or with a payment plan. For New Zealand students we offer a weekly or fortnightly payment plan letting you schedule your payments around your regular outgoings. For international students, we offer a ‘pay as you learn’ subscription option allowing no lock-in contracts giving students the flexibility to study in 3 monthly study blocks. After each study block, you can choose to pause your studies or stop them completely - or you can purchase another study block and continue with the course.
  • Are there semesters, deadlines, etc.?
    With Open Colleges there are no deadlines. Our online courses are divided into Modules. Each of these Modules includes a set of learning materials, as well as assessment tasks.
  • What assessments will I have to do?
    Depending on the course you choose to study, your learning will be assessed through the completion of a combination of activities, short answer questions, quizzes, case studies, portfolios, research projects and log books. For example, if you attend a work placement as part of your course, you’ll complete a log book that will count towards your final assessment. When you study photography or design, you’ll build a portfolio throughout the course which you can then use to showcase your work to get a job within the industry. Your course guide will include details of which assessments you will have to complete as part of your course.
  • Will this provide me a Visa?
    Visas are not required to study with Open Colleges therefore will not be provided. You are able to complete a nationally recognized Australian qualification from the convenience of your home.
  • How do you interact with trainers/ support?
    Overseas students will have access to the same level of support that students in Australia enjoy, including Trainer Support, Student Support and Learner Support. When you enrol with Open Colleges, you’ll join a whole community of staff and students who can offer support whenever you need it. If you encounter a problem during your studies, you can pick up the phone or log into OpenSpace to contact our friendly support team.
  • How do I get started with my course?

    There are four easy steps to getting started:


    1. The Support Centre. This will help you get started, and give you access to study tips, and additional resources and assessments. You can also find a study buddy via the Support Centre.


    2. Start your first module. Start by reading the learning materials and completing the learning activities. The learning activities are not formally assessed, but provide a great opportunity for practise.


    3. Submit your assessments. When you feel confident with the learning materials, you are ready to attempt your assessments. Once you have completed and submitted your assessment, your assessor will review it, give you a mark, and provide you with feedback. Information about the marking process, timeframes and grades is available in the assessment policies and procedures section of the Support Centre.


    4. Move on to the next module. When you have successfully completed your assessments for that module, you can progress to the next module.

  • What kind of learning material are included in the course?
    Learning materials will depend on your specific course, however they could include workbooks, readings, interactive lessons, videos, podcasts, quizzes, and assessments.
  • How do I enroll?

    Click on the Enrol Now link located on any of our course information pages and follow the simple steps. If you still need further assistance, you can contact an Educational Advisor at



    If dialing from New Zealand, call 0800 737 720



    If dialing from Malaysia, call 1800 807 700



    If dialing from for India, call 000 800 100 9397



    If dialing from any other country, call +61 283 185 158.


  • Will I receive a certificate?
    When you complete your course, you will receive a document which certifies you have successfully completed your studies. Depending on which course you enroll in, this could be an Open Colleges Certificate, a Statement of Attainment or a nationally recognised certificate or Diploma or Advanced Diploma
  • Are there any prerequisites for my course?
    Most of our courses have no formal education entry requirements, other than English language skills. Check the course page on our website to see if the course you are interested in has any additional requirements.
  • Who should I contact if I have a complaint?
    At Open Colleges we make every effort to provide you with the highest quality learning materials as well as extensive support throughout your studies with us.

    If despite our best efforts, you are dissatisfied with any aspect of our service, you can, in the first instance, speak with one of our Student Support officers who may be able to resolve your issue immediately. This may include a discussion on the phone to identify your concerns and provide you an opportunity to talk to us about your situation.
  • What is an issue case?
    An issue is the first level of a complaint. If you have any concerns, we encourage you to contact the Student Support team to discuss this with them. This is to ensure a positive learner experience by providing you with a first call resolution approach. We understand that this may be a stressful or frustrating time for you, however our Student Support team are available to support you.
  • What do I do if I am unsatisfied with the outcome of my issue case with Student Support?
    If, after speaking with a student support officer, you are dissatisfied with the resolution; the issue has not been addressed; you wish to provide new supporting evidence or you believe the outcome is inconsistent with Open Colleges' policies and procedures, you may lodge a complaint by completing a Complaint Form and submitting it to studentsupport@opencolleges.edu.au by email. Once received, we will investigate the issues you have raised and endeavor to provide you with an outcome within 5 business days. We understand this may be a stressful time for you and we will do our best to support you during this time.
  • What documentation am I required to submit with my complaint?
    When you lodge a complaint with Open Colleges, you may be requested to provide supporting documentation to aid in your resolution. At this point, you may submit any relevant documentation which can indicate a factual timeline of events such as email correspondence with a timestamp, medical certificates, Police report, Insurance claims, Court or legal Documentation, or any other documents you feel will be relevant to your case.
  • What happens if I am not happy with the outcome of my complaint?
    At Open Colleges we make every effort to provide you with the highest quality learning materials as well as extensive support throughout your studies with us.

    If you are unsatisfied with your complaint outcome, you can lodge a Complaint Appeal with Open Colleges by completing a complaint appeal form and submitting it to studentsupport@opencolleges.edu.au by email. Once we have received your completed complaint appeal form, we will investigate this with the Complaints & Appeals Committee and endeavor to provide you with an outcome within 20 business days.
  • Who can I contact to find out about the progress of my complaint?
    If you would like to follow up on the progress of your complaint case, you can contact Student Support, and reference your case number provided in your Acknowledgement of Receipt email. Please note, within this email, you would have been provided with a time frame for a resolution of your complaint. We understand that you would like to receive a quick resolution to this matter, however we do appreciate your patience whilst we ensure we can investigate your matter holistically to ensure an appropriate and thorough outcome.
  • What happens if I am not happy with the outcome of my Complaint Appeal?
    LEADR is an external review body that has administered the Student Mediation Scheme to provide education and training institutions with an external appeals process. Open Colleges is a member of the LEADR Student Mediation Scheme. Further information on LEADR can be found on their website.
  • Who is LEADR?
    Open Colleges is a member of the LEADR Student Mediation Scheme. Where a complainant has exhausted the internal complaint process and is unsatisfied by the resolution of their Complaint Appeal, they may apply to LEADR for a review of their complaint.

    Where a complainant chooses to apply for a review with LEADR, Open Colleges will share 50% of the fees and charges as prescribed by LEADER in the Student Mediation Scheme Information Kit. The complainant will be responsible for any additional costs associated with the review including travel and third party representation. We will endeavor to support you through this process. For more information on LEADR and to make an application, please visit their website

Get a Free Course Guide

Enter your details below to receive a free course guide and a consultation with an Education Advisor.