Course Description

Become indispensable around the office with the nationally recognised BSB40215 Certificate IV in Business.

Throughout this course you'll learn how to conduct market research and support the marketing activities of a business.

You'll also polish up your presentation skills and develop valuable human resources experience to help turn you into business all-rounder. This course also includes important knowledge on delivering exceptional customer service.

The BSB40215 Certificate IV in Business is perfect for those who are looking for a recognised business qualification and want to get their foot in the door of a corporate career.

Become indispensable around the office with the nationally recognised BSB40215 Certificate IV in Business.

Throughout this course you'll learn how to conduct market research and support the marketing activities of a business.

You'll also polish up your presentation skills and develop valuable human resources experience to help turn you into business all-rounder. This course also includes important knowledge on delivering exceptional customer service.

The BSB40215 Certificate IV in Business is perfect for those who are looking for a recognised business qualification and want to get their foot in the door of a corporate career.

Potential career outcomes

  • Customer Service Advisor
  • Supervisor
  • Team Leader

Disclaimer

The Course Material provided by Open Colleges Pty Ltd is based on the legislative framework provided and maintained by the Australian Government. Any reference to legislation, Australian Standards, Codes of Practice and guidelines for industry will be based on the use of the appropriate Australian legislative framework.

Course number E1129IN
Qualification name BSB40215 Certificate IV in Business
Course duration Maximum 18 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Portfolio of evidence, Questions, Written reports
Awarded by
  • Open Colleges (Provider number: 90796)

Become indispensable around the office with the nationally recognised BSB40215 Certificate IV in Business.

Throughout this course you'll learn how to conduct market research and support the marketing activities of a business.

You'll also polish up your presentation skills and develop valuable human resources experience to help turn you into business all-rounder. This course also includes important knowledge on delivering exceptional customer service.

The BSB40215 Certificate IV in Business is perfect for those who are looking for a recognised business qualification and want to get their foot in the door of a corporate career.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Plan promotional activities
  • Coordinate promotional activities
  • Review and report promotional activities

Module 2

  • Gather and organise information
  • Research and analyse information
  • Present information

Module 3

  • Plan documents
  • Draft text
  • Prepare final text
  • Produce document

Module 4

  • Prepare a presentation
  • Deliver a presentation
  • Review the presentation

Module 5

  • Determine resource requirements
  • Acquire and allocate resources
  • Monitor and report on resource allocation and usage

Module 6

  • Plan for recruitment
  • Plan for selection
  • Support selection process
  • Induct successful candidate

Module 7

  • Identify the dimensions of workforce diversity
  • Factor diversity into team plans and operations
  • Engage with a diverse workforce
  • Support and encourage diverse workforce members

Module 8

  • Provide information to the work team about WHS policies and procedures
  • Implement and monitor participation arrangements for managing WHS
  • Implement and monitor organisational procedures for providing WHS training
  • Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
  • Implement and monitor organisational procedures for maintaining WHS records for the team

Module 9

  • Maintain daily financial records
  • Maintain general ledger
  • Monitor cash control

Module 10

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service

Minimum age

You will need to be at least 18 years old.

English

This course requires learners to read online learner modules, undertake a range of task-driven assessments and engage in online discussions. Consequently, learners need to have an effective command of written and spoken English. As a guide we recommend that learners currently or have previously:

  • Been employed in a workplace for at least one year, where they predominantly use English language in verbal and written communications and/or;
  • Have successfully completed one year of study taught predominately in English language and/ or;
  • Have achieved an International English Language Testing System (IELTS) examination score of 5.5 during the past three years and/or;
  • Have achieved an overall pass score on our free Open Colleges Language, Literacy and Numeracy tool available on our website for a Certificate IV.

Computing

You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.

Skills

To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital cameras and downloading and storing images and audio files
  • Connecting digital video devices and downloading and storing videos
  • Compressing image, audio and video files.

Physical requirements

You will be required to operate office equipment and resources including telephone, photocopier, scanner and printer in a safe environment that includes an ergonomically sound computer workstation.

Additional

A minimum of two participants are required for the video assessments.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study this course. This tool can also help you determine your learning level and help you plan your future studies.

You can access the Language, Literacy and Numeracy tool here.

Start learning for less. Our payment options could help you make considerable savings on the cost of this course. 

Find out more

Pay just 100.00 AUD to get started with your course. Find out more about paying for your course here.

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