Course Description

After learning how to use computer operating systems and hardware, you'll develop skills in the use of various software applications and gain an understanding of how to work effectively in an IT environment.

You will also explore the use of different social media tools and digital imaging techniques.

With job openings for ICT support staff expected to grow at an above-average rate (according to Job Outlook), the ICT20115 Certificate II in Information, Digital Media and Technology could be your pathway to an entry-level role within a small to medium sized organisation.

After learning how to use computer operating systems and hardware, you'll develop skills in the use of various software applications and gain an understanding of how to work effectively in an IT environment.

You will also explore the use of different social media tools and digital imaging techniques.

With job openings for ICT support staff expected to grow at an above-average rate (according to Job Outlook), the ICT20115 Certificate II in Information, Digital Media and Technology could be your pathway to an entry-level role within a small to medium sized organisation.

Potential career outcomes

  • Junior Office Support
  • Office Assistant
  • Records Assistant

Disclaimer

The Course Material provided by Open Colleges Pty Ltd is based on the legislative framework provided and maintained by the Australian Government. Any reference to legislation, Australian Standards, Codes of Practice and guidelines for industry will be based on the use of the appropriate Australian legislative framework.

Course number E1119IN
Qualification name ICT20115 Certificate II in Information, Digital Media and Technology
Course duration Maximum 12 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Projects, Short-answer questions
Awarded by
  • Open Colleges (Provider number: 90796)

After learning how to use computer operating systems and hardware, you'll develop skills in the use of various software applications and gain an understanding of how to work effectively in an IT environment.

You will also explore the use of different social media tools and digital imaging techniques.

With job openings for ICT support staff expected to grow at an above-average rate (according to Job Outlook), the ICT20115 Certificate II in Information, Digital Media and Technology could be your pathway to an entry-level role within a small to medium sized organisation.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Identify operating system and hardware components
  • Install and configure operating system and application software with hardware components
  • Optimise operating system and hardware components

Module 2

  • Use appropriate workplace health and safety (WHS) office work practices
  • Use appropriate word-processing software
  • Use appropriate spreadsheet software
  • Use a third application software package

Module 3

  • Work safely
  • Implement work safety requirements
  • Participate in WHS consultative processes

Module 4

  • Identify current resource use
  • Comply with environmental regulations
  • Seek opportunities to improve resource efficiency and reduce environmental hazards

Module 5

  • Design documents to meet organisational needs
  • Use application software to develop documents
  • Evaluate and incorporate feedback

Module 6

  • Prepare to communicate and work effectively within an IT organisation
  • Use positive and varied communication strategies with ICT clients

Module 7

  • Determine software or software upgrade requirements
  • Obtain software or software upgrade
  • Install or upgrade software

Module 8

  • Detect and remove destructive software
  • Identify and take action to stop spam

Module 9

  • Use appropriate workplace health and safety (WHS) office work practices
  • Identify and select appropriate digital media package
  • Use digital media package
  • Review digital media design

Module 10

  • Assess digital camera qualities
  • Set up for image capture
  • Preview image
  • Photograph and upload digital image

Module 11

  • Use scanner to capture photo images
  • Use digital camera to create photo images
  • Edit photo images
  • Prepare photo image assets

Module 12

  • Describe the different types of social media tools and applications
  • Compare different types of social media tools and applications
  • Set up and use, popular social media tools and applications

Module 13

  • Determine work requirements
  • Integrate data across different software application packages
  • Save and retrieve data with the aid of help functions

Module 14

  • Create database
  • Customise basic settings
  • Create reports
  • Create forms
  • Retrieve information

Minimum age

You will need to be at least 18 years old.

Computing

You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.

Other requirements

Office equipment and resources including telephone, photocopier, scanner and printer.

Skills

To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital cameras and downloading and storing images and audio files
  • Connecting digital video devices and downloading and storing videos
  • Compressing image, audio and video files.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study this course. This tool can also help you determine your learning level and help you plan your future studies.

You can access the Language, Literacy and Numeracy tool here.

Start learning for less. Our payment options could help you make considerable savings on the cost of this course. 

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